Frequently Asked Questions
Once the order has been placed, the shipping time is 1 to 3 business days.
Iberian Peninsula (Spain and Portugal)
- Free shipping on orders of €150 or more. (Delivery in 1-3 business days).
- Standard shipping on orders under €150, €4.95. (Delivery in 1-3 business days)).
Balearic
Shipping fee €9
Delivery time: 1 to 3 business days
Rest of the EU countries
Shipping fee €15
Delivery time: 5 to 7 business days
We do not ship to the Canary Islands, Ceuta, Melilla, or countries outside the EU. However, you can contact us through info@soniapena.com to assess shipping options if you reside in one of these territories.
Exchanges or refunds will only be accepted if the items are returned in the same condition as when they were sold, in their original packaging, and without any signs of use. Once the necessary checks have been carried out and the product's optimal condition confirmed, we will process your refund.
If, on the other hand, the order is past the deadline, damaged, incomplete, or shows signs of use, no refund or exchange will be accepted for any item that has been tampered with or modified.
Fill out the return form that you will find on the Shipping and Returns page.
Exchanges or refunds will only be accepted if the items are returned in the same condition as when they were sold, in their original packaging, and without any signs of use. Once the necessary checks have been carried out and the product's optimal condition confirmed, we will process your refund.
Fill out the return form that you will find on the Shipping and Returns page.
Yes, we have many points of sale in Spain, in the European Union and other international countries.
To find these points of sale, click here here